Seeing your business through your customers' eyes.
Insight 360 Africa Customer Intelligence LTD helps banks, telcos, retailers and public institutions understand exactly what their customers experience — and what to change first.
Prefer to browse first? Visit insight360africa.com
A growing customer intelligence agency helping organisations understand what their customers experience.
Fieldwork designed for African retail, banking and service networks
Impartial assessors, structured briefs and evidence-backed scoring
Proprietary mystery shopping methodology per sector
Scorecards, performance bands and prioritised recommendations
A 360° view, built on fieldwork
We combine on-the-ground research with disciplined analytics so leadership teams can act on what customers actually do, not what dashboards assume.
See clearly
We gather evidence in the field — in branches, markets and homes — not just behind a screen.
Measure honestly
Rigorous sampling and analysis, so the numbers you present hold up in the boardroom.
Act decisively
Every study ends with a prioritised list of changes your teams can start this quarter.
Grow loyally
We track the impact of those changes on satisfaction, retention and revenue over time.
What we do
All servicesCustomer Experience Research
Know exactly where your customers feel friction.
Learn moreMystery Shopping & Service Audits
See your frontline the way a customer does.
Learn moreMarket & Brand Research
Enter new markets with evidence, not assumptions.
Learn moreData Analytics & Dashboards
Turn scattered feedback into one live view.
Learn moreEmployee & Culture Insight
Service quality starts inside the organisation.
Learn moreAdvisory & Training
Insight is only useful when teams can act on it.
Learn moreWhy organisations choose Insight 360
A proprietary, sector-specific methodology
Every assignment runs on an Insight 360 Africa assessment pack built for that sector — banking, retail, hospitality, healthcare, contact centre, digital, fuel and automotive — so results are comparable wave after wave.
Evidence, not opinion
Assessors record observations, timings and photo or reference evidence against a 1–5 scoring system, with declarations of confidentiality on every report.
Transparent, fixed-scope pricing
You approve a written proposal with a fixed price and timeline before any fieldwork begins, and your scope, contract and invoices stay private in your client portal.
Reporting leaders can act on
Each programme ends with a management summary, strengths and weaknesses, compliance observations, recommended actions and a reassessment timeframe.
Ready to hear what your customers really think?
Tell us your challenge and we'll propose a research approach within a week.