Pilot Programme
Ideal for organisations wanting an initial independent assessment.
Starting from
$6,000USD
- Scoping session and study design
- Fieldwork in up to 5 locations or one channel
- Scorecards and headline findings
- One executive readout
Tailored pricing
Request a tailored proposal
Tell us about your business, and we'll design a customer intelligence programme around your needs. Every proposal is confidential and priced against your agreed scope.
- Scoped around one decision you need to make
- Fixed price confirmed before any fieldwork starts
- Your quote, scope and invoices held privately in your client portal
How pricing works
Every programme is scoped individually, so we quote per engagement rather than publishing a fixed price list. The packages below show where most engagements start; your proposal confirms a fixed price against your agreed scope before any fieldwork begins.
Checking exchange rates…
Ongoing Monitoring
For businesses requiring regular customer experience measurement.
Starting from
$12,000USD
- Multi-city or multi-channel fieldwork
- Quarterly or monthly waves
- Live dashboard with regional league tables
- Driver analysis and prioritised actions
Enterprise Programme
For multi-branch and large organisations across Ghana or Africa.
Investment
Bespoke pricing based on scope, locations and assessment frequency.
- Always-on measurement across channels
- Dedicated programme manager
- Quarterly board-ready readouts
- Advisory, training and playbooks
What determines your price
Your proposal itemises scope, fieldwork, analysis and reporting. These are the factors that move the number up or down.
Scope of channels
Physical locations, contact centre and digital channels each need their own instrument and fieldwork plan.
Number of locations and cities
Sample sizes and travel across regions are the largest single driver of fieldwork cost.
Frequency
One-off studies are priced per wave; ongoing programmes are priced per cycle with retainer efficiencies.
Depth of analysis
Headline scorecards, driver modelling, dashboards and advisory support are scoped as separate layers.
Evidence requirements
Photo, audio and transcript evidence, plus compliance checklists, add field and QA time.
Reporting cadence
Monthly commentary, workshops and branch-level coaching notes are quoted against your reporting rhythm.
Quoting currency
| Market | Pricing currency |
|---|---|
| Ghana | Ghana Cedis (GH¢) |
| African countries | Local currency / GH¢ equivalent where appropriate |
| United Kingdom | Pounds sterling (GBP £) |
| United States | US dollars (USD $) |
| International | USD or another agreed currency |
Starting-from figures are converted from our base currency (USD) at current exchange rates and are indicative only. Ghana-based clients are invoiced in Ghana Cedis, inclusive of VAT and statutory levies. International clients may be quoted in USD, GBP or another agreed currency; the final rate is fixed on the contract date. Your full itemised breakdown, contract and invoices are shared privately with your team in the client portal.
Request a tailored proposal