Every engagement is designed to answer a specific business question, delivered with fieldwork rigour and a clear plan for what to do next.
Know exactly where your customers feel friction.
End-to-end journey research that maps every touchpoint your customers pass through, from first awareness to repeat purchase, and quantifies the moments that win or lose loyalty.
See your frontline the way a customer does.
Trained fieldworkers visit your outlets, call your lines and message your channels as ordinary customers, giving you an unfiltered, evidence-backed view of service delivery.
Enter new markets with evidence, not assumptions.
Quantitative and qualitative studies that size opportunity, test propositions and track how your brand is understood across African markets and consumer cultures.
Turn scattered feedback into one live view.
We consolidate survey, transaction and channel data into analytics that leadership actually uses, with dashboards refreshed on the cadence your business runs on.
Service quality starts inside the organisation.
Engagement and culture diagnostics that reveal how internal conditions shape the experience your customers receive at the counter, on the phone and online.
Insight is only useful when teams can act on it.
Hands-on advisory retainers and practical training that build customer-intelligence capability inside your organisation long after a project ends.
Every programme is scoped individually, so we quote per engagement rather than publishing a fixed price list. The packages below show where most engagements start; your proposal confirms a fixed price against your agreed scope before any fieldwork begins.
Checking exchange rates…
Ideal for organisations wanting an initial independent assessment.
Starting from
$6,000USD
For businesses requiring regular customer experience measurement.
Starting from
$12,000USD
For multi-branch and large organisations across Ghana or Africa.
Investment
Bespoke pricing based on scope, locations and assessment frequency.
Your proposal itemises scope, fieldwork, analysis and reporting. These are the factors that move the number up or down.
Physical locations, contact centre and digital channels each need their own instrument and fieldwork plan.
Sample sizes and travel across regions are the largest single driver of fieldwork cost.
One-off studies are priced per wave; ongoing programmes are priced per cycle with retainer efficiencies.
Headline scorecards, driver modelling, dashboards and advisory support are scoped as separate layers.
Photo, audio and transcript evidence, plus compliance checklists, add field and QA time.
Monthly commentary, workshops and branch-level coaching notes are quoted against your reporting rhythm.
| Market | Pricing currency |
|---|---|
| Ghana | Ghana Cedis (GH¢) |
| African countries | Local currency / GH¢ equivalent where appropriate |
| United Kingdom | Pounds sterling (GBP £) |
| United States | US dollars (USD $) |
| International | USD or another agreed currency |
Starting-from figures are converted from our base currency (USD) at current exchange rates and are indicative only. Ghana-based clients are invoiced in Ghana Cedis, inclusive of VAT and statutory levies. International clients may be quoted in USD, GBP or another agreed currency; the final rate is fixed on the contract date. Your full itemised breakdown, contract and invoices are shared privately with your team in the client portal.
Request a tailored proposalTell us about your business, and we'll design a customer intelligence programme around your needs — locations, channels, frequency and objectives.
Request a confidential proposalWe agree the decision you need to make and design the study around it.
Trained local teams collect evidence across your markets and channels.
We model drivers, segment behaviour and separate signal from noise.
We hand over prioritised actions and work with your teams on rollout.
