Client portal
Trouble signing in to your client portal?
Reset your password below. Client accounts only open the client portal — mystery shoppers have their own separate help page.
Client documentation
- Client sign-in and programme guide
Request, approve, contract, track, download and support — how a programme runs.
- How we work
Fieldwork, review and reporting stages, and what you receive at each one.
- Methodology and sector packs
Scored journeys, evidence requirements and performance bands per sector.
- Pricing and quotations
Public pricing; your approved quotation and invoices live in your portal.
- Contact your account team
If the account holder has left your organisation, contact us to transfer access.
Common sign-in problems
- Signed up but never confirmed your email — request a reset link to activate access.
- Told your account is a shopper account — use the mystery shopper entrance.
- Reset link expired — request a new one; links are single use.
Reset your password
Remembered it? Back to client sign-in. Mystery shopper? Shopper sign-in help.