Mystery shopper portal
Trouble signing in as a mystery shopper?
Reset your password below. Shopper accounts only open the shopper portal — if you commission research for an organisation, use the client help page instead.
Shopper documentation
- Shopper handbook and sign-in
The six stages of an assignment: accept, complete, evidence, sector pack, review, paid.
- Becoming a mystery shopper
Eligibility, how assignments are paid and what we expect on a visit.
- Assessment methodology
How scored journeys, evidence fields and compliance checks work.
- Contact the shopper support team
If the email address on your account no longer works, contact us to verify identity.
Common sign-in problems
- Signed up but never confirmed your email — request a reset link to activate access.
- Signed in and told your account is a client account — use the client entrance.
- Reset link expired — request a new one; links are single use.
Reset your password
Remembered it? Back to shopper sign-in. Client account? Client sign-in help.