Mystery shopper portal
Sign in to your mystery shopper portal
This entrance opens the shopper portal only — assignments, field reports, evidence uploads and payments. Client accounts have their own separate sign-in.
Shopper handbook
What every assignment expects of you, from acceptance to payment.
1. Accept an assignment
Available jobs show the sector, town, fee and deadline. Full brief details unlock only once you accept, so the visit stays unannounced.
2. Complete the visit on time
Visit inside the window on the brief, behave as an ordinary customer, and never reveal that you are assessing the branch.
3. Upload your evidence
Receipts, photos and timings are uploaded to your own secure evidence folder. Records are append-only — nothing you file can be altered later.
4. File the sector pack
Each job uses the assessment pack for its sector (banks, retail, restaurants, hotels, hospitals, call centres, online, fuel, motors). Scoring is automatic.
5. Review and sign-off
Our reviewers accept, or return the report with notes. Returned reports can be corrected and resubmitted from the portal.
6. Get paid
Approved reports move to payment. Every completed payment carries a downloadable receipt with a unique verification reference.
Before you start
- You must be 18 or over with a bank or mobile money account in your own name.
- Complete your portal profile — unpaid fees cannot be released without it.
- Assignments are confidential. Never post about a visit or name the client.
- Only report what you observed. Fabricated evidence ends the engagement.
New here? See how assignments and fees work, or read the Insight360 assessment methodology.
Forgotten your password or cannot sign in?
Commissioning research instead? Use the client portal sign-in.