Client portal
Sign in to your client portal
This entrance opens the client portal only — requests, quotations, invoices, programme progress and report downloads. Mystery shoppers have their own separate sign-in.
How your programme runs
From first request to signed-off reporting, everything is tracked in the portal.
1. Raise a programme request
Tell us the sector, locations, channels and frequency you need. Requests are logged in the portal with a status you can follow.
2. Review and approve your quotation
Approved quotations appear in the portal with scope, waves and validity. You can approve, or send a change request with notes.
3. Contract and invoices
Your signed contract terms and every invoice sit alongside the quotation, in your programme currency.
4. Track fieldwork
Once the project opens you can see assignments completed per location and wave, with scores banded by the Insight360 methodology.
5. Download final reports
Reports unlock only for approved quotations and eligible projects. Every download is logged against your organisation for audit.
6. Talk to your programme team
Portal messages reach your Insight360 project manager directly and are answered inside working hours.
What your portal will not show
- Internal costing, margins and shopper fees stay private to Insight360.
- Shopper identities are never disclosed — reports are anonymised by design.
- Draft reports appear only after our reviewers have signed them off.
Not a client yet? Request a quotation, or review pricing and how we work.
Forgotten your password or cannot sign in?
Carrying out assessments instead? Use the mystery shopper sign-in.